Terms & Conditions

PAYMENT
Full payment is required at the time of booking. This booking cannot be confirmed until the booking confirmation fee is paid. This fee is due within 48h of making the booking.

The Customer agrees to pay the Company the full amount of each Tax Invoice issued to the Customer by the Company for services rendered under this Agreement without deduction or set-off at the time of check in of their cat/s.

Payments by electronic funds transfer shall not be deemed paid until the Company has received cleared funds in full.

 

CANCELLATIONS:
Charges are generated in day blocks.

Check-ins and check-outs must occur between 8-11am and 4 to 6pm Monday to to Saturdays, and 4-5pm on Sundays. There are no check-in and checkouts on Publich Holidays

Date changes may be made prior to check-in, provided the Company can accommodate the new dates.

Refunds will not be issued if the cat is collected earlier than the expected check-out date.

Exceptions to the cancellation policy include serious illness or hospitalisation of the cat, client illness or hospitalisation, natural disasters or the death of the cat or owner.

Waiving of any cancellation fees, or other penalties are at the discretion of the Company

All fees are subject to change without notice.

 

Off-Peak Policy:

A 100% deposit is required to secure the booking, with any additional services or fees to be paid on check- out.

The deposit is fully refundable if cancellation occurs prior to 48 hours of the check-in date.

The deposit is non-refundable if cancellation occurs within 48 hours of the check-in date.

 

Peak Period Policy (Public Holidays and QLD School Holidays):

Full payment is required to secure the booking, with any additional services or fees to be paid on check-out.

The accommodation fee is fully refundable if cancellation occurs prior to two weeks of the check-in date.

The accommodation fee will be refunded by 50% if cancellation occurs within two weeks of the check-in date (up to 48 hours before).

The accommodation fee is 100% non-refundable if cancellation occurs within 48 hours of the check-in date.

Christmas and New Years eve we require a 7 day minimum booking.

Easter Holiday Season Period (6 day) and Christmas Holiday Period (14th December – 14th January)

A 100% deposit is required to secure the booking, with any additional services or fees to be paid on check-out.

The deposit is fully refundable if cancellation occurs prior to two months of the check-in date.

The deposit will be refunded by 50% if cancellation occurs within two months of the check-in date (up to two weeks prior).

The deposit is 100% non-refundable if cancellation occurs within two weeks of the check-in date.

A minimum booking period applies to all Easter and Christmas holiday bookings.